Privacy Policy

Manx Ear MicroCare respects your privacy and is committed to protecting your personal information. Please read this Privacy Policy to understand how we collect, use, store, and safeguard your data in accordance with Isle of Man data protection legislation.

This Privacy Policy applies to the personal data that Manx Ear MicroCare collects and uses. References to "we", "us", or "our" mean Manx Ear MicroCare, a mobile ear health service operating across the Isle of Man.

We are the data controller and are responsible for complying with the Isle of Man Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR) as applicable.

"Personal data" means information that identifies you as an individual. We may collect the following:

• Name, date of birth, address, phone number, and email address
   
• Clinical information (e.g. results from otoscopy, wax presence, symptoms described, relevant medical history)
   
• Consent forms and responses to health screening questionnaires
   
• Appointment and transaction details
   
• Communications with us (emails, phone calls, messages)
   
• Social media comments or direct messages to us
   

• When you contact us to book an appointment
   
• During in-person appointments at your home, workplace, or care home
   
• When you complete a consent or health form
   
• If you send feedback, complaints, or make a request
   
• When you follow or message us on social media
   

We use your data to:

• Provide ear health services (e.g. wax removal, checks, referrals)
   
• Contact you about appointments, follow-ups, and results
   
• Administer transactions and billing
   
• Fulfil legal and regulatory obligations
   
• Maintain clinical standards and improve service quality
   
• Respond to complaints or queries
   
• Share relevant health updates or offers (with your consent)
   

You can withdraw consent for marketing at any time by emailing info@manxearmicrocare.com with the subject "unsubscribe" or clicking the unsubscribe link in our emails.

We retain data in line with clinical, legal, and business obligations:

• Clinical records: Retained for 7 years from the date of your last appointment, or until age 25 if the patient was under 18 at the time of treatment
   
• Financial records: Held for a minimum of 6 years to comply with tax regulations
   
• General enquiries without treatment: Retained for 12 months
   
• Deceased patients: Data is securely destroyed within 12 months of being notified
   

You have the right to:

• Access the personal data we hold about you
   
• Request corrections to inaccurate or incomplete data
   
• Request erasure (subject to clinical/legal obligations)
   
• Object to certain uses of your data
   
• Withdraw your marketing consent at any time
   

To exercise these rights, email info@manxearmicrocare.com. For access requests, you may be asked to provide proof of ID.

We use secure systems and encrypted storage to keep your information safe. Access is restricted to authorised staff only.

However, while we take precautions, data transmitted over the internet may not be completely secure. Once we receive your information, we use strict procedures to prevent unauthorised access, loss, or damage.

We may use cookies or tracking tools on our website to:

• Monitor site usage and performance
   
• Improve navigation and user experience
   
• Analyse how users interact with our website and emails
   

You can manage cookie preferences through your browser settings.

We will never sell or share your data for marketing.

We may share your information with:

• Clinical or healthcare partners (e.g. with your GP, with consent)
   
• Payment processors for secure transactions
   
• Regulatory authorities or law enforcement (if legally required)
   
• Professional advisers (e.g. accountants or legal representatives)
   

Any third party we work with is required to follow strict confidentiality and data protection standards.

We may update this Privacy Policy periodically to reflect changes in legislation or our services. Any updates will be posted on our website and dated accordingly.

If you have questions, need to update your information, or wish to make a request, contact:

Manx Ear MicroCare
📧 info@manxearmicrocare.com
📞 07624 308336
🌐 www.manxearmicrocare.com

To stop receiving marketing messages, you can:

• Click “unsubscribe” in any promotional email
   
• Email info@manxearmicrocare.com with “unsubscribe” in the subject line